Effective Date: March 5, 2026
These Terms of Service (“Terms”) govern AV production, event services, labor, rentals, technical support, consulting related to live event execution, and other professional services provided by AV Land Production LLC (“AV Land,” “we,” “us,” or “our”) through av.land, by email, by phone, by quote, or by invoice.
By requesting a quote, approving an estimate, booking services, paying a deposit, or otherwise engaging AV Land, you agree to these Terms.
1. Services
AV Land provides professional audio visual and live event production services, which may include event labor, technical operation, equipment rental, staging-related support, livestream support, switching, projection, LED wall support, cameras, playback, and related services.
Service availability may vary by project, schedule, location, staffing, and equipment availability.
2. Quotes and Scope
All quotes, estimates, and proposals are based on the project details provided at the time of quoting.
Any change in scope, including schedule, venue, labor hours, equipment needs, access times, client requests, setup conditions, or site limitations, may result in updated pricing.
A quote is not binding until accepted by the client and, where required, the deposit is received.
3. Booking and Payment
A project is considered booked only after written confirmation from AV Land and any required deposit or advance payment is received.
Unless otherwise stated in writing:
- deposits are non-refundable once scheduling, crew booking, equipment allocation, purchasing, prep, or planning has begun
- balances are due according to the invoice terms
- late payments may delay service, delivery, or release of materials
Payments may be processed through Stripe, QuickBooks, ACH, or other approved methods.
4. Cancellations and Rescheduling
Client cancellations or postponements can cause real costs in the background machinery of event work: crew commitments, equipment holds, rentals, travel, prep time, and lost booking opportunities.
Unless otherwise stated in a quote or invoice:
- deposits are non-refundable
- cancellation charges may apply once labor, equipment allocation, purchasing, prep, travel planning, or subcontracting has begun
- rescheduling is subject to availability and may require revised pricing
5. Overtime and Additional Charges
Quoted pricing is based on the agreed schedule and scope.
Additional charges may apply for:
- overtime
- early access delays
- venue delays
- client-caused waiting time
- additional gear requests
- additional labor
- same-day scope changes
- union, venue, or third-party requirements outside the original scope
6. Client Responsibilities
The client is responsible for providing accurate project information and timely approvals.
The client is also responsible for:
- providing reasonable site access
- ensuring the workspace is safe and lawful
- obtaining venue permissions and required approvals unless specifically assigned to AV Land in writing
- providing accurate event schedules and points of contact
- ensuring timely decision-making during production
Delays or extra costs caused by inaccurate or incomplete information may be billed to the client.
7. Subcontractors and Third-Party Equipment
AV Land may use subcontractors, freelance crew, rented equipment, or third-party vendors when reasonably necessary to perform the work.
We are not responsible for failures caused by venues, internet providers, utilities, third-party platforms, client-provided gear, or third-party vendors outside our reasonable control.
8. Equipment Use and Damage
If AV Land provides rental or on-site equipment, the client is responsible for reasonable care of the equipment while it is in the client’s possession, control, or venue environment, except to the extent damage is caused by AV Land.
The client may be charged for loss, theft, misuse, abnormal damage, or damage caused by unauthorized handling.
9. Force Majeure
AV Land is not liable for delays or failure to perform caused by events beyond our reasonable control, including severe weather, power failures, internet failure, venue shutdowns, labor disruptions, transportation issues, government actions, illness, emergencies, or other force majeure events. Strange little chaos goblins do exist in event production.
10. Limitation of Liability
To the fullest extent permitted by law, AV Land Production LLC is not liable for indirect, incidental, special, consequential, or punitive damages arising out of or related to our services.
Our total liability for any claim shall not exceed the amount paid to AV Land for the specific services giving rise to the claim.
Nothing in these Terms limits liability where such limitation is prohibited by law.
11. No Guarantee of Specific Business Outcome
AV Land does not guarantee ticket sales, audience size, streaming traffic, sponsor results, business outcomes, or any other commercial result connected to an event.
12. Intellectual Property
Unless otherwise agreed in writing, AV Land retains ownership of its pre-existing materials, workflows, templates, processes, and internal production methods.
Client-owned materials remain the client’s property. The client represents that it has the right to use any materials it provides to us.
13. Governing Law
These Terms are governed by the laws of the State of California.
14. Contact
AV Land Production LLC
av.land
info@av.land
415-799-1315